Purchases & support

Refund policy

Effective date: 25 October 2026

This policy covers credit packs and monthly plans bought in the Fusen app and paid through Stripe. It is part of our terms of service.

Changed your mind: 14 days, unused

Credit packs: within 14 days of buying a pack, you can get a full refund if you have not used any of its credits, that is, if your paid credits have not dropped below what they were right after the purchase.
Monthly plans: within 14 days of a plan payment (the first one or a renewal), you can get that payment refunded in full if you have not used any of that month's plan credits. We then also cancel the plan, so nothing more is charged.

Once you have used some of a pack's or a month's credits, that purchase can no longer be refunded under this section, and we do not refund part of a pack or part of a month.

Our mistakes: always

Whenever you bought it, we refund in full, or add the missing credits if you prefer:

a payment taken twice for the same purchase;
a purchase whose credits were not added to your account;
a charge for a monthly plan after you cancelled it, for a month that started after the cancellation took effect;
a purchase you could not use because of a fault on our side.

How to ask

Email support@fusen.ink from your Fusen account's email address, or tell us which address the account uses.
Include the receipt Stripe emailed you, or the date and amount of the payment.

We reply within 7 days. An approved refund goes back to the payment method you used, in the currency you paid; your bank or card issuer usually shows it within 5 to 10 business days. We cannot cover differences from exchange rates or fees your card issuer charged.

When we refund a purchase, its credits are removed from your account (for a refund under "Our mistakes", only the ones you have not used).

Good to know

Deleting your account loses its unused credits and ends its plan without a refund. If a purchase can still be refunded, ask for the refund first.
Chargebacks: please contact us before disputing a payment with your bank; we can usually fix the problem faster. A disputed payment's credits are removed and a disputed plan ends at once.
Your rights: this policy does not limit any right the law gives you, such as rights under the consumer law of the country where you live.